Robots and AI are beginning to augment processes and problem solving in the global banking industry. The automation and decision support capabilities will eventually have implications to headcount, customer service, advisory services, and traditionally labour intensive or error-prone processes.
Robots and AI Invade Banking
No longer just the objects of fascination in science fiction, robots are beginning their invasion of banking. Robots and artificial intelligence in banking have the potential to reduce costs, expand skills, and improve the customer experience working alongside (or replacing) humans.